Terms and Conditions
Introduction
Welcome to LuxeVolks, we conduct e-commerce as part of our business and as such, offers our site, https://www.luxevolks.com, and our services to facilitate the sale of products from our vendors from across the globe to you, our customers.
As part of our services, we offer information, linked pages, user interfaces, visual interfaces, features, data, text, images, photographs, graphics, logos, media, messages, tags, programming, software or other materials (collectively “Content”), including but not limited to the design, structure, selection, aesthetic and organization of such Content.
This article documents the Terms and Conditions of the use of the company’s (LuxeVolks, us, our) site and/or services. Please read this policy and fully understand this document before accessing our site/services so that you are fully aware of your legal rights and obligations with respect to LuxeVolks.
Acceptance of Terms
The Terms and Conditions apply to each User of our site, unless explicitly stated otherwise. By choosing to use our site and/or services, Users confirm that they have read and agreed to our Terms. Users refer to any user, including yourselves, who accesses our site, via web or mobile, our mobile app, communicates with us through our public channels or engages in our services, including vendors who list their products in our catalog.
Should you oppose to any of our terms or conditions, please refrain from engaging our site and services. Otherwise, by utilizing our services and/or site, you agree to and are bound by any terms or conditions listed within this article.
Under no circumstances shall LuxeVolks be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit arising out of the use, or the inability to use, the materials on our site, even if a member or representative of LuxeVolks has been advised of the possibility of such damages. If usage of our site/services result in the need for servicing, repair or correction of equipment or data, Users will assume any costs thereof.
If you have any concerns or questions regarding our policies or practices, please do not hesitate to contact us.
Privacy
Our Privacy Policy is outlined here, where we have detailed how we collect and utilize Users’ personal information while they access our site/services. Please read and understand our privacy practices.
Usage of our site/services signify that Users also acknowledge our Privacy Policy and thus, consent to collection and usage of their personal information as described in the Privacy Policy.
Accounts
Some of our services require Users to register for an account on our site, which requires them to provide their e-mail as their username. If a User is found to have used an address that we find to be offensive or inappropriate, LuxeVolks reserves the right to suspend or terminate the account.
Users agree to keep their account credentials (E-mail and password) confidential and use only their own account to log in. Users are to immediately notify LuxeVolks of any unauthorized use of their accounts, e-mails or passwords.
Users are urged to keep their account information accurate and up-to-date. Users will be responsible for all activities that occur under their e-mail and account, even if said activities had not been personally committed by the User.
Users agree that LuxeVolks may, at our own discretion and with or without notice or liability to the User or 3rd parties, immediately terminate a User’s account and/or remove any Content associated with said account from our site, withdraw any loyalty bonuses, cancel or suspend any transactions associated with the account and/or take any other actions that we deem necessary.
This may happen during cases including, but not limited to, extended periods of account inactivity, violation of any of our Terms or Conditions, illegal/fraudulent/abusive behaviour, buying products from our site for the purpose of commercial re-selling, voucher abuse (including, but not limited to, sale of our vouchers to 3rd parties or selling of our vouchers to other Users at a significant markup past face value), failure to make timely payment for purchases or for behaviour that we deem harmful to other Users, third parties or business interests of LuxeVolks.
Illegal activity detected on accounts may be reported to law enforcement authorities without any notice to Users and if a legal dispute or law enforcement action is conducted against a User’s account, LuxeVolks may decide to terminate said account immediately, with or without notice.
Users may choose to terminate their own accounts by writing in to LuxeVolks in an enquiry or directly via our listed email. Please note that Users are still liable for any outstanding payments to be made for purchases made by their account prior to and after termination. LuxeVolks shall not be liable for any damages incurred due to actions taken in accordance with this section and Users waive any and all claims based on such actions.
License
LuxeVolks grant Users a revocable, non-exclusive, non-transferable and limited license to download, install and use our site and/or services strictly in accordance with our Terms and Conditions. This license for use may be terminated, with or without notice, as specified within this Terms and Conditions or if the User fails to comply with any Term or Condition.
User Responsibilities
The User agrees not to, and will not permit others to:
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License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit our site/service or make our platform available to any 3rd party.
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Copy, reproduce, republish, upload, post, publicly display, encode, transmit, translate or distribute any of our Content to any other computer, device, server, web site or medium for publication or distribution or for any commercial purposes without LuxeVolks’ express prior written consent.
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Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any component of our site/service without LuxeVolks’s express prior written consent.
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Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of LuxeVolks or its affiliates, partners, suppliers or licensors of the service.
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Use our services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive.
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Utilize an account that is not their own, nor share access to their own accounts with others to use for their own purposes.
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Upload, email, post, transmit or otherwise make available any Content:
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That the User does not have a right to make under any laws or contractual or fiduciary obligations (such as inside information or proprietary and confidential information, among others).
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That infringes any patent, trademark, trade secret, copyright or proprietary rights of any party.
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That are featuring unsupervised minors or might bring harm to minors in any way.
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That can be construed as unsolicited or unauthorized advertising or promotional Content that includes, but are not limited to, “junk mail”, “chain mail”, “spam”, “pyramid schemes” or any other unauthorized forms of solicitation.
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That are bearing software viruses, worms, Trojans or any other computer code, routines, files or programs designed to, intentionally or otherwise, directly or indirectly, interfere with, manipulate, eradicate or cripple the functionality of any computer software, hardware, data or telecommunications equipment.
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That could be construed as offensive or abusive, including, but not limited to, violence, hate speech, nudity or gore.
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Impersonate an entity or misrepresent the User’s affiliation with an entity while using our services or through usage of our services.
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Forge headers or manipulate identifiers to disguise the origin of any Content transmitted through our service.
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Infringe on the rights of LuxeVolks, including any intellectual property rights and the passing off of the same thereof.
Users accede that all Content that they post, either publicly or privately, are their sole responsibility and that LuxeVolks will not be liable for any User’s Content, including, but not limited to, any errors or omissions in their Content or any damage or loss incurred due to the use of any such Content posted by the User, to the maximum extent permitted by applicable law.
Users acknowledge that LuxeVolks have the right (but not the obligation), at our discretion, to screen, refuse, delete, stop, remove or move any Content, including, without limitation, any content or information posted by the User on our site, without any liability to said User. LuxeVolks reserves the right to remove any Content that violates our Terms or Conditions; that receives complaints from other Users; that have been notified of or alleged to be infringing on intellectual properties or legal agreements; or if such Content is otherwise objectionable.
Users also acknowledge and consent that LuxeVolks may access, document and/or divulge Users’ account information, Content and any other information provided by the User to any legal, regulatory or government authority, relevant rights owners or other 3rd parties if required to do so by law, pursuant to a court order or lawful request by an authority with jurisdiction over LuxeVolks, or in good faith belief that such actions are necessary to comply with legal processes, enforce our Terms and Conditions, respond to claims made against LuxeVolks, respond to Users’ requests for customer service or to protect the rights or personal safety of LuxeVolks, our Users and the general public.
Payment
When Users make purchases via our site, they agree to pay all fees and/or charges for the service. Prices are listed in Singapore Dollars (SGD) in our site unless specified otherwise.
LuxeVolks uses HitPay as a 3rd party payment provider, which accepts:
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Credit Card. Through HitPay, we accept payments via Visa and MasterCard. Availability of card options is subject to the jurisdiction the User is in.
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PayNow. Users in Singapore may opt to pay by PayNow if they have a valid PayNow account.
Please note that Users may only choose their mode of payment prior to making said payment. Upon successful checkout, the User’s chosen mode of payment will be charged the full transaction amount. A “successful checkout” is contingent on all of the following: (I) The User confirms and submits their order, (II) we accept the order, (III) payment is fulfilled and not declined.
LUXEVOLKS IS NOT LIABLE FOR ANY LOSS OR DAMAGES TO USERS ARISING FROM SHIPPING OR PAYMENT INFORMATION ENTERED BY THEM NOR INCORRECT REMITTANCE WITH RESPECT TO THE ACTUAL PURCHASE MADE BY THE USER.
We also reserve the right to check whether User is duly authorized for their chosen mode of payment and may suspend the transaction until such authorization is confirmed or cancel relevant transactions when authorization cannot be confirmed.
3rd Party Services
We may display links to 3rd party services or websites, but LuxeVolks shall not be responsible for these 3rd party services/sites, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. These 3rd party links are provided for the User’s convenience and they access and use them entirely at their own risk and will be subject to the 3rd parties’ own terms and conditions.
Violations of Terms and Conditions
Violations of any of our terms or conditions may lead to a variety of actions which include, but are not limited to, any or all of the following:
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Restricted access to services.
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Account suspension or termination.
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Criminal charges.
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Civil actions.
If you believe that any User have violated any of these Terms or Conditions, we would greatly appreciate your cooperation in informing us.
DISCLAIMERS
THE LUXEVOLKS SITE AND SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY LUXEVOLKS OF ANY KIND, EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO OUR SERVICES. THIS INCLUDES, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUXEVOLKS DOES NOT WARRANT THAT OUR SERVICES, OUR SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, CORRECTED OR THAT OUR SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER KIND OF HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.
YOU, THE USER, ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF OUR SITE AND/OR SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
PRODUCTS SOLD ON LUXEVOLKS ARE SOURCED FROM OR INTRODUCED BY EXTERNAL VENDORS AND AS SUCH, WE DO NOT CLAIM OWNERSHIP OF ANY COPYRIGHTS OR INTELLECTUAL PROPERTY ASSOCIATED WITH PRODUCTS WE SELL, UNLESS STATED OTHERWISE.
LUXEVOLKS HAS NO CONTROL OVER AND , TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR:
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THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA OUR SERVICES
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THE ABILITY OF OUR VENDORS TO DELIVER ON PRODUCTS OR OF BUYERS TO PAY FOR ITEMS
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THE DECISIONS MADE BY OUR VENDORS REGARDING PRODUCT DESIGNS OR SPECIFICATIONS
IF THERE ARE DISPUTES INVOLVING ONE OR MORE USERS, THEY AGREE TO RESOLVE THEIR DISPUTES BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE LUXEVOLKS AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES DUE TO OR IN CONNECTION WITH ANY SUCH DISPUTES.
EXCLUSIONS & LIMITATIONS OF LIABILITIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUXEVOLKS BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUE OR OTHERWISE, FOR:
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LOSS OF USE, PROFITS, REVENUES, DATA OR GOOD WILL, WHETHER DIRECTLY OR INDIRECTLY.
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FAILURE TO REALIZE ANTICIPATED SAVINGS, WHETHER DIRECT OR INDIRECT.
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ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR DUE TO THE USE OR INABILITY TO USE OUR SITE OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF LUXEVOLKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU, THE USER, ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT, WITH RESPECT TO ANY ISSUES WITH OUR SITE OR SERVICES, IS TO REQUEST FOR THE TERMINATION OF YOUR ACCOUNT AND THE DISCONTINUATION OF OUR SERVICES.
IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, LUXEVOLKS IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY TO YOU OR ANY 3RD PARTY IS LIMITED TO SGD$100 (ONE HUNDRED SINGAPORE DOLLARS).
NOTHING IN THESE TERMS AND CONDITIONS SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY LUXEVOLKS’ NEGLIGENCE, FOR FRUAD OR ANY OTHER LIABILITY ON LUXEVOLKS’ PART THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.
General Provisions
LuxeVolks reserves all rights not expressly granted herein. We may modify these Terms and Conditions at any time and when done so, will update the date of revision at the end of this article. Users’ continued use of our site and services shall constitute their acceptance of any revisions of the Terms and Conditions.
LuxeVolks is always looking to improve on our site and services. Should there be any questions regarding our Terms and Conditions or any general feedback, they can be made in writing via our enquiry form or our listed contact details. Anonymous, vague or defamatory feedback will not be entertained.